Refund policy

 

We want you to love what you order from PVSP Naturals. Here's how returns and refunds work.

Handmade incense and Sweet Slumber balm. Our incense jars, holiday trios and Sweet Slumber balm are handmade personal-care and home items, so for hygiene and safety we can't accept returns or exchanges once they've shipped. These items are final sale, unless they arrive damaged, broken, or aren't what you ordered.

Print-on-demand items (journals, onesies, totes, mugs, candles, blankets, aprons, tees and more). These are made to order just for you, so we can't accept returns for change of mind or wrong size. Please check the size guide before ordering. If your item arrives defective, misprinted or damaged, we'll replace it or refund you.

If something's wrong with your order. Email us at pvspnaturals@gmail.com within 14 days of delivery with your order number and clear photos of the item, the problem, and the packaging. We'll make it right with a replacement or refund.

Cancellations. Contact us as soon as possible. We can cancel an order that hasn't started production or shipped yet. Print-on-demand items often go into production within 24 hours.

Refunds. Approved refunds go back to your original payment method. Please allow 5–10 business days for your bank to post it. Original shipping costs are refunded only if the error was ours.